FAQs

  • Privacy Policy for LISSSOPHO PTY LTD, Trading as CC’s Wardrobe.

    Effective Date: Friday 7th July 2023

    At CC’s Wardrobe , we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1998 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

    1. Collection of Personal Information

    1.1 Types of Personal Information Collected

    We may collect the following types of personal information from you:

    - Name

    - Contact information (address, email address, phone number)

    - Date of birth

    - Payment details (credit/debit card information)

    - Purchase history

    - Preferences and interests

    - Any other information relevant to customer surveys and offers

    1.2 Methods of Collection

    We may collect your personal information through the following methods:

    - When you create an account on our website or mobile app

    - When you make a purchase

    - When you subscribe to our newsletters or marketing communications

    - When you participate in surveys or promotional events

    - When you contact our customer support team

    - When you interact with us on social media platforms

    1.3 Purpose of Collection

    We collect your personal information for the following purposes:

    - To process your orders and provide you with the products and services you have requested

    - To personalize your shopping experience and tailor our offerings to your preferences

    - To improve our products and services based on customer feedback

    - To communicate with you about your orders, promotions, and updates

    - To comply with legal and regulatory requirements

    2. Data Breach Response Plan

    2.1 Data Breach Notification

    In the event of a data breach that is likely to result in serious harm to individuals, we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

    2.2 Response and Mitigation

    If a data breach occurs, we will take immediate action to mitigate the risks and prevent any further unauthorized access. This may include but is not limited to:

    - Investigation of the breach's cause and extent

    - Notifying affected individuals and providing appropriate support and guidance

    - Implementing measures to prevent future breaches

    - Coordinating with relevant authorities and regulators as required by law

    3. Disclosure of Personal Information

    We will only disclose your personal information to third parties in the following circumstances:

    - When required by law or regulatory authorities

    - When necessary to provide you with the products or services you have requested (e.g., sharing your delivery address with a courier service)

    - When we have obtained your consent to do so

    - When we engage service providers, such as payment processors, marketing agencies, or IT support, who are bound by confidentiality obligations

    4. Security of Personal Information

    We are committed to ensuring the security of your personal information and have implemented appropriate technical and organizational measures to safeguard your data. These measures include:

    - Secure storage of data on encrypted servers

    - Regular monitoring and testing of security protocols

    - Limited access to personal information by authorized personnel only

    5. Access and Correction

    You have the right to access and correct the personal information we hold about you. If you would like to access or update your information, please contact us using the details provided below.

    6. Marketing Communications

    We may use your personal information to send you promotional emails or messages about new products, special offers, and other updates that may be of interest to you. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the email or by contacting us directly.

    7. Changes to the Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the revised Privacy Policy on our website.

    8. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

    CC’s Wardrobe.

    Fortitude Valley, QLD, Australia.

    Info@ccswardrobe.com.au

    By using our website, or providing your personal information to us, you consent to the terms outlined in this Privacy Policy.

  • Returns Policy for LISSSOPHO PTY LTD, Trading as CC’s Wardrobe.

    Effective Date: Friday 7th July 2023

    At CC’s Wardrobe, we want you to be completely satisfied with your purchase. This Returns Policy outlines our commitment to providing a hassle-free and fair returns process in compliance with the Australian Consumer Law (ACL).

    1. Consumer Guarantees

    Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    2. Returns and Exchanges

    2.1 Change of Mind Returns

    If you have changed your mind about your purchase, we are happy to offer you a return or exchange within 7 days from the date of purchase. To be eligible for a return or exchange, the following conditions must be met:

    - The item must be in its original condition, unworn, and with all original tags and packaging intact.

    - Proof of purchase (receipt or order confirmation) must be provided.

    Please note that we do not offer returns or exchanges for change of mind on intimate items such as underwear, hosiery, or intimate accessories due to hygiene reasons. Please choose carefully before making a purchase.

    2.2 Faulty or Damaged Items

    If you receive a faulty or damaged item, please contact us immediately or within a reasonable timeframe from the date of delivery. We will gladly offer you a refund, exchange, or repair, in accordance with your preference and our obligations under the ACL.

    2.3 Process for Returns and Exchanges

    To initiate a return or exchange, please follow these steps:

    Step 1: Contact our customer support team at info@ccswardrobe.com.au to inform them of your intention to return or exchange the item.

    Step 2: Our customer support team will provide you with a Returns Authorization Number (RAN) and instructions on how to proceed with the return or exchange.

    Step 3: Package the item securely, along with a copy of the original receipt or order confirmation, and clearly mark the RAN on the package.

    Step 4: Send the item back to us using a trackable and insured shipping method. The return shipping costs will be borne by you, except in cases of faulty or damaged items.

    Step 5: Once we receive the returned item and verify its condition, we will process your refund or exchange within 5 business days.

    3. Refunds

    Refunds will be issued using the same payment method used for the original purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your financial institution.

    4. Contact Us

    If you have any questions, concerns, or need assistance with a return or exchange, please contact our customer support team at:

    CC’s Wardrobe.

    Fortitude Valley, QLD, Australia.

    Info@ccswardrobe.com.au

  • Our gift cards are redeemable for merchandise sold on the CC's Wardrobe Online Store.

    Gift cards have no expiration date.

    Gift cards can be purchased through the CC's Wardrobe Online Store.

    The minimum initial value for a gift card is $20 AUD, and the maximum value is $1000 AUD.

    Gift cards can not be reloaded.

    Treat gift cards like cash. Lost or stolen cards cannot be replaced or refunded.

    We are not responsible for unauthorized use of lost or stolen cards.

    Gift cards cannot be used for purchasing other gift cards.

    If the total purchase amount exceeds the gift card balance, the remaining balance can be paid using other accepted payment methods.

    Gift cards cannot be exchanged for cash or used to obtain cash advances.

    Gift cards are non-transferable, and the cardholder must be the one using the card for purchases.

    Our gift cards have no expiration date, and we do not charge any maintenance or service fees.

    Our gift card policy complies with all relevant Australian laws and regulations, including the Australian Consumer Law (ACL) and the Gift Card Code of Practice.

    Gift cardholders can inquire about their card balance via info@ccswardrobe.com.au

    We reserve the right to modify or amend the gift card policy at any time. Any changes will be effective from the date of posting on our website and in-store locations.

    GIFT CARDS ARE NON-REFUNDABLE.

    Our Privacy Policy can be found at https://www.ccswardrobe.com.au/faqs

    Email: info@ccswardrobe.com.au

    LISSSOPHO PTY LTD

    Fortitude Valley, QLD, 4006.

    ABN: 69669471658

  • CC's Wardrobe also accepts alternative methods of payment, such as Direct Debit, Paypal, and cash on pick up. If you would like to utilise any of these methods, please send a screenshot of your shopping cart to info@ccswardrobe.com.au with the subject line 'SALES ORDER Alternative Payment - Your Name.'